Have an account on electricfamily.com? Take a look at your account’s order history to verify if your order went through.
Once your order has been successfully placed, you will receive an order confirmation email. If you went through the checkout process and made it to the order confirmation page but did not receive an order confirmation email, wait about 5 minutes and check your email’s spam and junk folders.
If you have not received the order confirmation email, you can verify that your order went through by entering your order number and the email address you used to place the order on this page.
If you’re able to verify that your order went through using this method, contact us with your order number, email address, and an explanation of the issue and we will send you an order confirmation email manually.
If you’re unable to verify your order using the methods above, it is likely that your order did not go through. The most common reasons an order doesn’t go through are insufficient funds, billing address or CVV mismatch, or an item in your cart sold out before you completed checkout. If this is the case, you can try to place the order again.